We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
For a return, please contact us upfront at email@example.com Items sent back to us without first requesting a return will not be accepted. We will not refund any unclaimed order sent back to our printing partner or us, for this, we can arrange a re-shipment on customers' costs within 30 days.
You can always contact us for any return questions at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
The following items can't be returned or exchanged.
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
Custom or personalized orders
Intimate items like Swimwear (for health/hygiene reasons)
- Gift Cards
- Sale Items
Any item not in its original condition, damaged, or missing parts for reasons not due to our error, any item that is returned more than 30 days after delivery will not be refunded. Should the customer wish to have the item returned to them, it will be up to the customer to pay for return shipping.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For any doubts or queries don't hesitate to contact us at email@example.com