Terms & Conditions

MeetWilma reserves the right to revise and modify the hereby conditions at any moment, therefore the buyer must always read them before placing an order.

Customer Service

For any doubts or queries, you can contact us at: Info[at]meetwilma.com

Print on Demand

According to legal regulations, consumers who conclude a transaction in online trade have a 14-day right of withdrawal. However, there are exceptions for goods that are not prefabricated and for whose production an individual selection by the consumer is decisive.

Since we want to manufacture our products as sustainably as possible and do not sell them from stock, we use the "print on demand" process. This means that a product is printed immediately after the customer has placed an order. Therefore, they are "garments finished according to the consumer's choice". As each product is unique, refunds will only be given in the event of a defect, such as misprint or quality defects.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;

2. sealed goods that were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore MeetWilma reserves the right to refuse returns at its sole discretion.

The Order

All orders presuppose the acceptance of prices and product descriptions. Product orders are subject to availability and, in this sense, if the product ordered is not in stock or available, MeetWilma will inform on short notice and the buyer will be given the possibility to change the order or cancel it and request the refund of all costs paid.

To place an order, the buyer will have to use the purchase online method. Once the purchase has been completed, the buyer will receive an e-mail acknowledging receipt of the order (Order Confirmation).

MeetWilma reserves the right to cancel any order if some anomaly was observed in the order placement or if the information given by the buyer was not filled out correctly.


Due to continuous and unpredictable shipping times, we reserve the right to refund untracked orders earliest after 4 weeks (Europe) or 6 weeks (international). If your order has not arrived within 4 weeks from the dispatch day, then please send an email to: info@meetwilma.com.

Unclaimed Items

Unclaimed items that get returned to our fulfillment partner (mugs, blankets, apparel, cases, pillows, towels) won't get refunded. As soon as the item arrives back at the fulfillment partners’ warehouse, we can arrange a re-shipment at customer cost. The re-shipment must be arranged within 4 weeks otherwise the item gets donated to charity.

Prices & Payment

All prices indicated on this website are in Euros and include VAT, if applicable.

Prices exclude shipping costs. Shipping costs will be added to the total cost of the order, depending on the item(s) and delivery location. // See Shipping & Returns for more information about.

If your purchase is done through www.meetwilma.com, all orders must be paid exclusively in Euros.


Actual colors may vary. This is due to computer monitors displaying colors differently and everyone can see these colors differently. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.


The first deposit is 70€ in advance. Deposits will not be refunded after the start of work. When the artwork is done, the final payment is due. Orders will be dispatched after full payment has been received. Commissions are not refundable and can’t be returned.

Pet Cartoon

If there’s no follow-up after your order for a pet cartoon and I don’t receive any pictures of your dog/pet within 10 business days, I will refund you the amount of the commission. Feel free to order again at any time.

Shipping & Returns

Please also read our shipping & return policy. All details here: Shipping & Returns