Shipping & returns

Shipping, Delivery and Returns

Please note: orders can be shipped separately.
Mugs, clothing, pillows, towels, cases, and blankets get fulfilled by a production partner. The production partner routes orders to the closest fulfilment center to your address, so orders get fulfilled in Europe and the US. Which means that, depending about the availability of our productions partner stock, parts of US orders still can be fulfilled in Europe. Orders placed in Europe never get fulfilled in the US. 

Delivery 

We do our best to get your order dispatched within 3-5 business days, this can extend during special seasons like Christmas, due to an increased workload.
We are not responsible for any delay that results from an incorrect address (incl. phone number or email), holidays, unsuccessful delivery attempts, or incidents beyond our control.
We are sending EU order with UPS, the tracking numbers can be found in the dispatch emails, please monitor the tracking, there is no control on our side.

Estimated shipping times (business days, average):

  • Italy 2-3 days

  • Europe 2-7 days

  • Rest of the World 7-10 days

These given dates are average, we don’t have any control over the duration of the shipping, nor can we influence anything after giving your package to the shipping company. In any doubt please try to contact the carrier first. 

Once your order crosses to another country, it may happen that the carrier hands it over to another carrier company who does not update the tracking or uses a different tracking number. Unfortunately, this happens in exceptional cases and in this situation we ask you for a little patience, the delivery will take place anyway. Feel free to reach out and we do the best to assist you.


Shipping and handling costs

Shipping and handling will calculated automatically due to the receivers destination.

Orders always get shipped with a tracking number, so in case you don't receive an order confirmation email or dispatch notification email, please contact us. 

From January 2023, we are not shipping to Austria and France anymore. 
If any other destination isn't available at the check-out, please contact us.

Due to logistic some of our merchandise items may shipping separately.

Please note that any customs duties and taxes for overseas orders are the buyer’s responsibility to pay.

Returns

If for whatever reason, you are dissatisfied with a product bought directly from MeetWilma, the purchase may be exchanged or returned. Specially produced items are however not eligible for return.
To return or exchange an item, please email us with your order number, and details of the item to be returned. The customer must inform MeetWilma within 14 days of their intention to return the item. The package must then be shipped within a further 14 days.
Please always give notice of a return so that we are informed and are able to take it. All returned items must arrive unused and in the original packaging. Clothing must be unworn, unwashed with tags still on it. Upon receipt of the items, a full refund will be made – the shipping costs are not refundable– within 30 days.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

The following items can't be returned or exchanged.
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalized orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

Any item not in its original condition, damaged, or missing parts for reasons not due to our error, any item that is returned more than 30 days after delivery will not be refunded. Should the customer wish to have the item returned to them, it will be up to the customer to pay for return shipping.

Refunds

Due to continuous and unpredictable shipping times, we reserve the right to refund untracked orders earliest after 4 weeks (Europe) or 6 weeks (international). If your order has not arrived within 4 weeks from the dispatch day, then please send an email to: info@meetwilma.com, and maybe we can give you info about current knowing shipping delays, but we are not able to influence the shipping time. In doubt please contact the carrier first. Official lost is a package after 21 days and no updates on shipping. 

Unclaimed Items

Unclaimed items returned to our fulfilment partner (mugs, blankets, apparel, cases, pillows, towels) won't get refunded. As soon as the item arrives back at the fulfilment partners’ warehouse, we can arrange a re-shipment on customer cost. The re-shipment must be placed within 4 weeks otherwise the item gets donated to charity.

Damaged items

The customer should only accept packages without visible signs of wear and tear. If the customer decides to accept visibly damaged items, this should be noted on the delivery form next to their signature. If the product is found to have been affected, the customer must email us immediately, attaching pictures of both the packaging and its contents. All the original packaging must also be retained.

Customer Service

For any doubts or queries you can contact us at:
Info[at]meetwilma.com

Last update: 02/01/2023